The client is a US-based marketing and technology corporation specializing in the travel, hospitality, and entertainment industries. With a focus on digital transformation, the company aims to help travel brands—ranging from startups to Fortune 500 companies—achieve growth through data analytics, digital marketing, and advanced distribution technologies.
Challenge
The client needed to create an innovative, all-in-one travel booking portal that would integrate seamlessly with its existing proprietary platform. The new solution had to cater to both B2B and B2C segments and meet the highest usability standards for customers worldwide.
Goals
The goal was to build a robust travel booking portal that would:
Aggregate multiple travel services from the client’s portfolio.
Offer trip planning and total cost calculation for users.
Enable one-click bookings and global online payment acceptance.
Provide comprehensive user account management features.
Offer a mobile-optimized, user-friendly interface.
Solutions
Relying on its long-standing expertise in travel technology, GP Solutions successfully covered a set of development phases to meet the Client’s goals over the course of the entire engagement. The highlights of this process are provided below.
Delivery of GP Travel HUB
GP Solutions developed a seamless integration framework using our proprietary product, the GP Travel Hub, as the backbone of the portal. This connected the booking portal with multiple travel aggregators and suppliers, enhancing the user experience by offering the best available services.
Back-office System Overhaul
Our team redesigned the back-office application to streamline reservation workflows and enhance efficiency. The updated system also included advanced content management, data analytics, and reporting features, allowing the client to manage bookings effectively.
Online Payment Integration
We integrated reliable and secure online payment gateways into the portal. This enabled customers from around the world to easily pay for their bookings, ensuring the payment process was smooth and user-friendly.
Custom User Dashboard
A custom user dashboard was developed, offering a personalized account for managing bookings, payments, and preferences. This intuitive and secure interface made the booking experience faster and more convenient for users.
Device-agnostic Interface
To ensure a seamless user experience across devices, we made the portal fully compatible with popular browsers and operating systems. The front-end was optimized for all screen resolutions, including mobile devices.
Native Mobile Apps
We developed native mobile apps for both iOS and Android to expand the client’s reach in the mobile booking market. The apps were designed in collaboration with the client and successfully published on app stores after certification.
Results
The newly launched portal provided a feature-rich, intuitive booking experience, resulting in significant improvements for the client:
A 68% increase in total bookings within a short period.
Positive reviews from the online travel industry for the platform’s ease of use and functionality.
A fully optimized platform that catered to both desktop and mobile users, driving customer engagement and sales growth.
Efficiency and Results: The newly implemented solutions directly contributed to increased user engagement and conversion rates, leading to a 68% growth in total bookings, enhanced user satisfaction, and significant business growth for the client.
Our Clients Say
“Our company would like thank GP Solutions for being so cooperative in implementing software solutions for our company in the shortest possible period. Your team has manifested the ultimate operational excellence and highest professional and personal competence. We consider your team’s cohesion and unity spirit as the key stone of our project’s success.”
“ We’re impressed with their willingness to always find a way to make things happen.It is a very honest relationship we have with our team at GP and they really do feel like an extension of our own company. This isn’t something you find every day.”
“I can highly recommend the services of GP Solutions. During the past 1.5 years, our company has been working with GP Solutions on a new project of ours. The company offers high quality services. We can say that we have always been satisfied by their work.”
“GP Solutions continues to produce high-quality outputs thanks to their dedication and commitment to delivering their projects on time. The team is highly adaptable, and internal stakeholders are particularly impressed with their vast industry experience.”
“Their expertise in travel-oriented development and their team’s wide range of skills has been huge for us. Engage their people as soon as possible within your project timeline. They have a fantastic level of expertise on all development fronts that will help your project get moving quickly.”
“Due to their experience in travel IT we’ve selected GP Solutions to work on a custom project for TOURCOMPASS, which involved interaction with Amadeus. We found GP team to be professional, dependable and responsive. We are pleased to recommend GP Solutions GmbH as a reliable travel technology partner.”