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Meet Us at ITB Berlin!
4 – 6 March 2025
Berlin ExpoCenter City
en Meet Us at ITB Berlin!
Industry:
Travel
Vertical:
Technology:
Javascript, JSF, RichFaces, Java, MySQL, Nginx, Spring, Hibernate
Scope:
+1 300 man-hours
Approach:
Traveler’s Guild is a leading IT company founded by an experienced travel agent with more than 20 years in the travel industry. Headquartered in Kuwait, with regional offices in France, Egypt, and Morocco, the company specializes in providing IT solutions to travel businesses across the Middle East. With a strong reputation for innovation and reliability, Traveler’s Guild sought to enhance its operations by implementing a powerful, scalable back-office system for travel agencies and tour operators.
Prior to working with GP Solutions, Traveler’s Guild relied heavily on GDS system interfaces to place and process bookings. However, this system was inefficient and required extensive manual intervention, leading to suboptimal interactions with suppliers. The company needed a unified system that could streamline operations, automate key business processes, and allow seamless online booking of flights, hotels, transfers, excursions, and other travel services.
Traveler’s Guild aimed to empower its partner travel agencies and tour operators, enabling them to manage their operations more efficiently and automate their back-office functions.
The primary goal for Traveler’s Guild was to implement a comprehensive, back-end system capable of:
GP Solutions implemented a powerful back-office system for Traveler’s Guild, leveraging the GP Travel Enterprise platform and the GP Travel Hub API aggregator. These solutions were customized to meet the client’s specific needs:
GP Travel Enterprise
A state-of-the-art web-based solution designed to automate and streamline business processes for tour operators and travel agents. The platform provided a comprehensive suite of modules that fully automated back-office operations, supplier interactions, and online sales, enabling Traveler’s Guild to manage their entire travel service portfolio from a single interface.
The API aggregator allowed Traveler’s Guild to connect to multiple travel product suppliers simultaneously, enabling them to send parallel requests and process responses in a unified format. This streamlined the integration of various suppliers, such as PKFare (flights), TBO (hotels), Sportevents (activities), and Carnect (transfers).
Custom Development
GP Solutions developed a custom user interface, tailored to Traveler’s Guild’s unique business model and client requirements. This included a complex holding structure to accommodate the company’s regional offices and partners, as well as bespoke financial and enterprise management modules. Additionally, the Flights module was enhanced to fit the specific needs of the client.
The implementation of the GP Travel Enterprise platform and GP Travel Hub API aggregator successfully met Traveler’s Guild’s objectives:
The project marked the beginning of an ongoing partnership between GP Solutions and Traveler’s Guild. The system continues to evolve with custom features and modules being added regularly to meet the client’s changing needs.
Efficiency & Impact
As a result of implementing the new platform, Traveler’s Guild saw significant improvements in both efficiency and profitability. The company experienced faster processing times, reduced errors, and streamlined workflows, allowing staff to focus on higher-value tasks. The seamless integration of multiple suppliers through the API aggregator also improved the speed and accuracy of bookings, leading to better customer satisfaction and retention.
The ongoing collaboration between Traveler’s Guild and GP Solutions ensures continuous innovation, with new customizations and integrations consistently driving operational improvements and business growth.
Abdulrahman Aziz, Project Manager at Traveler’s Guild
“GP Solutions has shown its professionalism by supplying us with their ready-made products. On the product level, they delivered and implemented GP Travel Enterprise platform, which has helped us to:
Cover our requirements to connect to multiple suppliers of hotels, flight tickets, events and car rentals; Set up our own holding structure, which is specific to our business model; Introduce in-depth automation to the daily booking processing routines performed by our staff.
With that said, we are quite confident in recommending GP Solutions as a great IT vendor. Our own strategy is to further expand cooperation with the company and maintain it on a long-term basis.”
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