en 
Industry:
Travel
Vertical:
Technology:
Flutter
Scope:
+1 300 man-hours
Approach:
Sodis is a travel agency specialized in providing individual tourism services. A typical individual tour by Sodis includes air travel, hotel accommodation, transfer, visa and insurance services. However, it can also consist of a sole service (for example, hotel accommodation) or contain a bulk of additional services (excursions, restaurant reservations, etc.).
A distinct feature of the company’s activities is a personal approach in communication with clients, whereby each website visitor is assigned with a personal manager responsible for understanding customer preferences and increasing his / her level of trust to the company.
The team at Sodis approached GP Solutions with an idea to implement a mobile application that would provide customers with simple and efficient tools to book travel services and have access to all bookings through a personal cabinet for quick purchasing and easy booking management.
The primary objective for the team at GP Solutions was to implement a modern mobile booking application using cutting-edge technologies. The cornerstone of the entire project was to build an innovative application design. It was to facilitate convenient interaction between the customer and the travel manager responsible for building individual tours that would fully meet diverse customer requirements.
The development process had to cover and complete a number of important milestones, in particular:
GP Solutions team decided to utilize Flutter Framework to develop the app. It provided everything required to create a high-performance product with declarative approach that is native to the internal platform of Sodis. Flutter combines the most productive features taken from cross-platform and native app development approaches. Such a productive mix helped to design efficient workflows for processing requests, reservations, documents and communications across iOS and Android platforms.
Offline operation mode was implemented to ensure the user can access the entire booking information and accompanying documents anytime. All changes made in offline mode were set to be saved for further sync with the central repository.
One of the main concerns for the team at Sodis was security. Our team addressed it through implementation of a sophisticated authorization workflow for validating user identity and granting system access based on email, mobile phone verification, Apple / Google IDs a Face ID functionality.
The new app had to be seamlessly incorporated into the overall technical infrastructure at Sodis. Our team integrated it with the Customer’s internal reservation system storing data on bookings from all sales channels. This way the staff at Sodis can monitor app performance and compare its productivity with the other sales channels via a unified system.
One of the key points for Sodis was to establish effective customer support and user engagement. To cover from the tech side, our team integrated a live chat to facilitate direct communication online between the support manager and the end user. Smart PUSH-notifications were integrated for retaining customer attention and increasing conversion rates.
GP Solutions delivered a user-friendly mobile app addressing all the main business challenges of the Customer. The app was successfully incorporated into the general internal workflow at Sodis and became a stable source of revenue attracting new devoted users from the vast market of mobile travel bookings.
“Our company would like thank GP Solutions for being so cooperative in implementing software solutions for our company in the shortest possible period. Your team has manifested the ultimate operational excellence and highest professional and personal competence. We consider your team’s cohesion and unity spirit as the key stone of our project’s success.”
Sven Schiller
“ We’re impressed with their willingness to always find a way to make things happen.It is a very honest relationship we have with our team at GP and they really do feel like an extension of our own company. This isn’t something you find every day.”
Josea Browne
“I can highly recommend the services of GP Solutions. During the past 1.5 years, our company has been working with GP Solutions on a new project of ours. The company offers high quality services. We can say that we have always been satisfied by their work.”
Dennis Behnsen
“GP Solutions continues to produce high-quality outputs thanks to their dedication and commitment to delivering their projects on time. The team is highly adaptable, and internal stakeholders are particularly impressed with their vast industry experience.”
Benjamin Weller
“Their expertise in travel-oriented development and their team’s wide range of skills has been huge for us. Engage their people as soon as possible within your project timeline. They have a fantastic level of expertise on all development fronts that will help your project get moving quickly.”
Marc Blaser
“Due to their experience in travel IT we’ve selected GP Solutions to work on a custom project for TOURCOMPASS, which involved interaction with Amadeus. We found GP team to be professional, dependable and responsive. We are pleased to recommend GP Solutions GmbH as a reliable travel technology partner.”
Claus Palmgren Jessen
Sven Schiller
Josea Browne
Dennis Behnsen
Benjamin Weller
Marc Blaser
Claus Palmgren Jessen
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