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Industry:
Travel
Vertical:
Technology:
Flutter
Scope:
+1 300 man-hours
Approach:
Sodis is a travel agency specializing in personalized tourism services, offering tailored packages that include flights, accommodations, transfers, visas, insurance, and additional services such as excursions and restaurant bookings. The company’s unique approach revolves around assigning a dedicated personal manager to each customer, ensuring that every tour aligns with individual preferences and fosters trust.
Sodis approached GP Solutions with the goal of creating a mobile application that would simplify the booking process for customers while offering seamless access to bookings and personalized services. The app was to bridge the gap between clients and their personal managers, enabling easy booking, fast management of travel services, and streamlined communication.
The main objective was to develop an innovative mobile booking application with an intuitive, user-friendly interface. Key milestones for the project included:
GP Solutions employed a phased approach, delivering a mobile solution that exceeded expectations and provided maximum value to both customers and the company:
We chose the Flutter Framework to develop a cross-platform mobile application for both iOS and Android. Flutter enabled us to combine the performance and feel of native apps with the efficiency of cross-platform development. This allowed us to create an app that works seamlessly across devices, with fast performance and high user engagement.
A key feature was enabling offline access to the app. Users could download and store important travel documents and information, which would then sync automatically when online. This ensures customers have access to their bookings and documents at all times, even when they’re traveling without reliable internet access.
To address security concerns, we integrated sophisticated authentication workflows. The app validates user identity via email, mobile phone number, Apple/Google ID, or Face ID, ensuring secure and seamless access to customer accounts.
The app was tightly integrated with Sodis’ internal reservation system, allowing travel managers to monitor bookings and compare app performance against other sales channels. This integration provided real-time synchronization of booking data and ensured operational efficiency.
To enhance customer engagement, we integrated a live chat feature for direct communication between clients and their personal travel managers. Additionally, smart push notifications were incorporated to improve user retention and drive conversions by sending timely updates, offers, and reminders.
The resulting mobile application was a game-changer for Sodis. By streamlining the booking process and providing customers with intuitive features like offline access, live chat, and real-time data synchronization, the app became a vital tool for both customers and the business.
Key achievements included:
Efficiency & Impact
The introduction of this mobile app resulted in a significant boost to Sodis’ digital transformation efforts. The application not only facilitated smoother interactions with customers but also contributed to increased bookings, higher user retention, and improved business performance by offering a more personalized, accessible, and secure service.
“Our company would like thank GP Solutions for being so cooperative in implementing software solutions for our company in the shortest possible period. Your team has manifested the ultimate operational excellence and highest professional and personal competence. We consider your team’s cohesion and unity spirit as the key stone of our project’s success.”
Sven Schiller
“ We’re impressed with their willingness to always find a way to make things happen.It is a very honest relationship we have with our team at GP and they really do feel like an extension of our own company. This isn’t something you find every day.”
Josea Browne
“I can highly recommend the services of GP Solutions. During the past 1.5 years, our company has been working with GP Solutions on a new project of ours. The company offers high quality services. We can say that we have always been satisfied by their work.”
Dennis Behnsen
“GP Solutions continues to produce high-quality outputs thanks to their dedication and commitment to delivering their projects on time. The team is highly adaptable, and internal stakeholders are particularly impressed with their vast industry experience.”
Benjamin Weller
“Their expertise in travel-oriented development and their team’s wide range of skills has been huge for us. Engage their people as soon as possible within your project timeline. They have a fantastic level of expertise on all development fronts that will help your project get moving quickly.”
Marc Blaser
“Due to their experience in travel IT we’ve selected GP Solutions to work on a custom project for TOURCOMPASS, which involved interaction with Amadeus. We found GP team to be professional, dependable and responsive. We are pleased to recommend GP Solutions GmbH as a reliable travel technology partner.”
Claus Palmgren Jessen
Sven Schiller
Josea Browne
Dennis Behnsen
Benjamin Weller
Marc Blaser
Claus Palmgren Jessen
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