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Vertical:
Technology:
Java Script, Java, PHP
Scope:
9000 man-hours
Approach:
Audley Travel is a UK-based luxury tour operator specializing in tailor-made trips to destinations worldwide. They provide fully customized travel experiences, focusing on personalized itineraries built around each customer’s preferences. However, their existing system for managing third-party supplier interactions was outdated and labor-intensive.
Audley Travel’s initial system was based on .NET and integrated with TravelPort flight GDS. However, interactions with smaller suppliers, such as local destination management companies (DMCs), ground agents, and hotels, were handled manually or through external systems. This created inefficiencies and excessive manual work, prompting the need for a more streamlined solution.
The main goal was to build a unified online platform to automate and streamline interactions with third-party suppliers, creating a more efficient and scalable solution.
The first step was to automate and standardize supplier integrations. We developed “The Hub,” a custom solution using our proprietary GP Travel Hub API aggregator. This back-end solution served as a centralized interface to communicate with various travel suppliers, allowing for simultaneous requests and responses in a standardized format. Key developments included:
For partner hotels that couldn’t provide availability data via an API, we implemented the GP Travel Enterprise platform. This solution enabled Audley Travel to manage contracts with hotels, including prices, tariffs, and availability. The Extranet feature allowed hoteliers to update their product prices, descriptions, and track bookings independently.
The partnership with GP Solutions brought about a dramatic improvement in Audley Travel’s operational efficiency. Key outcomes included:
Audley Travel experienced improved supplier relations, enhanced operational efficiency, and a more scalable business model, leading to smoother day-to-day operations and greater profitability.
“Our company would like thank GP Solutions for being so cooperative in implementing software solutions for our company in the shortest possible period. Your team has manifested the ultimate operational excellence and highest professional and personal competence. We consider your team’s cohesion and unity spirit as the key stone of our project’s success.”
Sven Schiller
“ We’re impressed with their willingness to always find a way to make things happen.It is a very honest relationship we have with our team at GP and they really do feel like an extension of our own company. This isn’t something you find every day.”
Josea Browne
“I can highly recommend the services of GP Solutions. During the past 1.5 years, our company has been working with GP Solutions on a new project of ours. The company offers high quality services. We can say that we have always been satisfied by their work.”
Dennis Behnsen
“GP Solutions continues to produce high-quality outputs thanks to their dedication and commitment to delivering their projects on time. The team is highly adaptable, and internal stakeholders are particularly impressed with their vast industry experience.”
Benjamin Weller
“Their expertise in travel-oriented development and their team’s wide range of skills has been huge for us. Engage their people as soon as possible within your project timeline. They have a fantastic level of expertise on all development fronts that will help your project get moving quickly.”
Marc Blaser
“Due to their experience in travel IT we’ve selected GP Solutions to work on a custom project for TOURCOMPASS, which involved interaction with Amadeus. We found GP team to be professional, dependable and responsive. We are pleased to recommend GP Solutions GmbH as a reliable travel technology partner.”
Claus Palmgren Jessen
Sven Schiller
Josea Browne
Dennis Behnsen
Benjamin Weller
Marc Blaser
Claus Palmgren Jessen
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