Frequently Asked Questions

GP Travel Enterprise is an innovative and powerful end-to-end solution for Tour Operators, DMCs, TMCs, Wholesalers, and OTAs that helps hundreds of travel companies across the globe to run and grow their business.

You need to contact our sales consultants, who will:

• discuss with you your business model, challenges you’re facing and goals you’re trying to achieve via technology;
• hold an online platform demo to showcase the wide range of modules and features it offers;
• define the right set of platform modules relevant to your specific business case;
• compose an individual commercial proposal with detailed information on platform setup, implementation and license fees, as well as delivery and payment schedule.

Once the proposal is approved and the respective agreement is signed off, we’ll start the platform implementation and delivery process in accordance with agreed milestones and timelines.

For each client we assign a Customer Success Manager who leads a project that goes through a set of sequential phases:

Analysis phase – concentrates on high-level project definition and scope. At this stage, different alternatives can be considered and GAP Analysis is performed to define specific requirements and ways to meet them.

Implementation phase – includes initial system setup and configuration, additional development (e.g. development of custom functionality to cover the gap revealed through the analysis phase; new supplier integrations; any other system adjustments and fine-tuning needed to reflect client’s business specifics), acceptance with client.

Training phase – to achieve a better understanding and adoption of the software, we usually hold client’s personnel trainings led by our Customer Success Manager.

Launch Phase – launch of the full solution into operation (LIVE mode).

Post-Launch Phase – support and maintenance of the solution, as well as continuous upgrades with new releases and/or upon client’s request.

Note: For small-scale projects, some phases can be skipped or merged. For complex and large-scale projects, each phase can be considered as a separate sub-project.

You can most definitely do part of the analysis work yourself – outlining detailed business requirements and project vision. This information will help our specialists to complete Gap Analysis and determine the technical implementation roadmap. We are more than happy if you decide to leave the full scope of analysis work to us – the professionals. We’ll be sure to discuss every detail with you and await your approval.

Yes, we currently have connections to over 85+ suppliers of various types of travel products – accommodation (bed banks; channel managers), flights (GDSs; consolidators; NDC), activities, excursions, car hire, transfers etc.

Yes, we would be happy to recommend suppliers for each product type and assist in contacting them.

We’re an independent travel technology vendor and don’t act as a reseller of travel products. Every client needs to sign a direct agreement with each supplier they would like to work with to agree on individual commercials (mark-ups, commissions, etc.). We cannot influence and never interfere with the negotiation process between you and suppliers. At the same time, we would be happy to assist in your communication with them.

Yes, GP Travel Enterprise has a very sophisticated Inventory module, which allows you to manage your own travel products and products you buy directly from a certain supplier (e.g. local hotels or local transfer providers). Additionally, you can provide extranet access to these suppliers for them to manage prices, availability and descriptions within the platform without involving your staff.

GP Travel Enterprise has a well-structured API via which we can connect to any external software you may be using e.g. accounting system, CRM. Information will be seamlessly exchanged between the systems to make sure manual work is minimised and business runs smoothly.

Yes, we provide a modern B2C template website, which can be customized according to your corporate branding, color and content preferences. We can also provide deeper customizations based on our template website if that would be your preference.

Yes, our platform API allows you to build a unique and fully-customized web-site (both for your partners/agents and end-consumers) from scratch. There are several options to do that:

1. You can design and develop the website with the help of your own designers and software engineers.
2. Alternatively, you can design the website on your own and our specialists can develop it according to your mock-ups and final pixel-perfect web design.
3. We would be happy to do the full scope of work for you – our in-house web-designers and developers have vast experience in building custom travel websites for hundreds of clients across the globe.

Yes, we do provide mobile-optimized adaptable B2C templates, that fit well and seamlessly with any mobile browser. We also provide off-the-shelf Android and iOS applications.

Our platform is designed for international usage with multilingual and multi-currency support. Based on your special requirements, we can configure the languages and currencies required by your business.

Launch of the system “As Is”, which includes system/servers setup and configuration, initial consulting and training of client’s staff, normally takes up to 20 days. In case a client would prefer to customize the system to fit specific business needs, then the timeline will depend on the level of customization.

Yes, we are constantly enhancing our system and adapting it to new trends within the travel industry. New releases come out on average every 3 months. License fees include regular system updates and releases, so you don’t have to pay additionally for that.

In contrast to multiple companies that set their pricing methods based on server size and the number of users, GP Solutions adheres to the concept of an individual approach to each customer. We take into consideration the company’s budget and size, its target market, and the type of solutions it offers to customers. These factors provide a clear picture of an expected yearly cost without worries about adding several platform users. Any additional features and changes are discussed individually and pricing adjusted accordingly. To learn about pricing in detail, don’t hesitate to contact us.